Shipping Policy

Thank you for shopping with us. We are committed to making your shopping experience as smooth and convenient as possible. Please read our shipping policy below for information about order processing, delivery, tracking, and possible delays.

1. Shipping Within the UAE

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Orders are fulfilled through our trusted logistics and fulfillment partners.

2. Order Processing

Orders are normally processed within 1–3 business days after they are placed.

Once your order has been processed and handed over to the courier, you will receive your tracking information where applicable.

Please make sure that your name, phone number, delivery address, and other order details are correct when placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

3. Delivery Time

Estimated delivery times within the UAE are generally:

3–7 business days

Delivery times are estimates and may vary depending on your location, product availability, courier operations, weekends, public holidays, weather conditions, or other circumstances beyond our control.

Remote or difficult-to-reach areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

From time to time, we may offer free shipping promotions or other delivery offers. Any such promotion will be subject to the terms displayed on our website at the time of purchase.

5. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay for their order when it is delivered.

Please ensure that you are available to receive your order and have the required payment amount ready.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD orders.

6. Order Tracking

When tracking is available, we will provide the relevant tracking information after your order has been dispatched.

Please allow some time for the tracking information to become active after the shipment has been handed over to the courier.

If your tracking information has not been updated for an extended period, please contact our customer support team.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

If the courier is unable to deliver your order because you are unavailable, the address is incorrect, or the order cannot be accepted, the shipment may be returned to the fulfillment facility.

Additional shipping or re-delivery charges may apply in certain circumstances.

8. Delayed Deliveries

While we do our best to ensure timely delivery, delays can occasionally occur due to circumstances outside our control, including:

• Public holidays

• Severe weather

• Courier operational issues

• Incorrect or incomplete delivery information

• High order volumes

• Unexpected logistical disruptions

• Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will do our best to assist you.

9. Damaged or Incorrect Orders

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

We will review the issue and, where applicable, arrange a replacement, refund, or other appropriate solution in accordance with our Return & Refund Policy.

10. Missing or Lost Orders

If your order appears to be lost or has not been delivered within the expected delivery timeframe, please contact our customer support team.

We will coordinate with the relevant courier or fulfillment partner to investigate the shipment and determine the appropriate resolution.

11. Changes to Delivery Information

If you need to change your delivery address or other order information, please contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made after an order has been processed or shipped.

12. Third-Party Fulfillment

Some products sold through our store are fulfilled and shipped by third-party logistics and fulfillment partners.

Although we work with trusted partners, delivery times and courier procedures may vary. By placing an order, you acknowledge that fulfillment and delivery may involve third-party service providers.

13. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team:

Email: naeemahmad1294.na1@gmail.com
WhatsApp: 00971551675751
Business Hours: 9am to 10pm

We are happy to help with any shipping-related questions.